Juniper Research estimated that businesses will save 2.5bn customer service hours by 2023 through the adoption of chatbots. As we know, chatbot growth has been remarkable across industries in the last few years. A robust chatbot integration has become a great way for businesses to offer excellent customer service and stay ahead of the curve. It also helps businesses to increase their engagement levels between their brands and customers.

If you are planning to start your business in chatbot development but are new in this field, you need to know everything about this, from what is a chatbot to features to benefits.

What is a Chatbot?

A chatbot is a software program that mimics human conversations in its natural tone including text, spoken language using technologies such as artificial intelligence (AI), machine learning (ML) & Natural Language Processing (NLP). You can check ProjectPro Machine Learning Projects Ideas for Beginners to learn more about ML and NLP.

A flawless chatbot can effectively resolve your customers’ queries, helping your business save expense, automate your customer support and customize your customers’ experience.

What are the types of the Catbot?

Chatbots are available in two main parts:

#1 – Rule-based chatbots

They follow a set of pre-planned rules or flows to respond to users’ queries. Many apps include rule-based chatbots which respond to questions as per preset rules.

#2 – AI Chatbots

Artificial Intelligence chatbots are more advanced and based on machine learning. They use natural language processing services to understand the meaning behind the questions produced.

What Are The Features Of A Good Chatbot?

Here are some vital features that a good chatbot must-have:

#1 – Omni-Channel

Today, customers prefer to conduct business with brands that offer logical experiences across channels. Make sure your chatbot can be integrated with any communication channel you need such as WhatsApp Chatbot or Facebook.

#2 – Analytical

Another one of the most important features is that the chatbot’s performance should be measurable. Chatbot analytics help your business track the performance of the bot and make changes to it accordingly. There are several metrics such as the number of returning users, total conversations, average session duration to track goals and build a deeper understanding of your customers.

#3 – Human-Like Approach

The human-like approach is another important feature of chatbots. A good chatbot has complete information and tools to make all context humans frequently used understandable.

#4 – Customized

The best chatbot platforms are equipped to adjust their language as per-user context. For example, if there is a flight cancellation, this device notifies and regrets the inconvenience instead of treating it calmly.

#5 – Integrations

Chatbot integration is a critical chatbot feature that makes it successful for every business. With the right chatbot platform, you don’t have to worry about using new tools and systems. Make sure your chatbot is integrated with your existing tools seamlessly.

How Does A Chatbot Work?

Like a normal mobile app, there is an app layer, a database and APIs to contact external solutions. But, in chatbot, the user interface design is the chat interface and to make it seamless, several things are going on behind the scenes. Here are three methods that are vital to the chatbot architecture.

Pattern-matching – It helps to divide the text and come up with a solution as per keyword basis.

Algorithms – It helps in finding a unique pattern to meet the different essential questions.

Artificial Neural Networks – It gives the bots a way to determine the response of a query by using considered connections and data context.

The Final Takeaway!

Undoubtedly, chatbots have become an integral part of our life. While chatbot technology is still changing, a huge range of use cases across different industries helps both businesses and users tackle repetitive tasks quickly and efficiently. Thanks to human-like approach and conversational interface, chatbots can streamline operations to take care of repetitive tasks.

If you are looking to automate your business growth at low maintenance costs and handle mission-essential tasks using effective chatbots, look no further than a reliable mobile app development company such as Appventurez. They have many years of experience in developing reliable chatbots across different industries and various use-cases. Known to have developed chatbots that yield higher ROI for their clients, they can help you with your chatbot strategy. Right from assessing your use-case to designing the chatbot to integrating it with your existing system, you will take care of your end-to-end chatbot journey.